Common queries answered
Frequently asked Questions
We will ship out your order same day if you order before 2:30pm pacific.
Due to the nature of this product and the fact that it is technically “for research purposes only” we are not able to offer returns/exchanges.
Emails will be sent approximately 1 hour after your order is received.
Simply use the form on this page. We usually answer within 1-2 business days but we try our best to get to answer same day.
Tell us as soon as possible! We will attempt to contact the Post Office and change it.
We ship anywhere the USPS ships.
Yes! We do not do “dropshipping” or have fulfillment centers. We pack and ship everything ourselves from our warehouse in Ontario, California.